OPERATIONAL MANAGEMENT

• Understanding cost and profit drivers for the branch
• Creating operational plans for the branch, including KPIs
• Ensuring the PC is operating within legislative and SOP parameters
• Ensuring effective interdepartmental communication
• Taking a hands on approach to the daily tasks within the branch

STAFF DEVELOPMENT

• Ensuring the development of the team through coaching, mentoring and training
• Motivating and supporting team members to maximise their potential
• Identifying training needs
• Identifying and managing performance inadequacies

BUSINESS DEVELOPMENT

• Developing goals and strategies for business growth
• Setting targets for individuals and the team
• Evaluating reports and business development strategies to improve overall performance
• Undertaking personal business development activities

You will be based in the office Monday to Friday, but you will also be required to take part in our out of hours on-call rota, a service that strengthens our position in the market as a leader in customer service.