Service Desk Supervisor

Job Description:
As a Departmental Supervisor, you will play a vital role in ensuring the smooth operation of the service desk. You will be responsible for supervising a small team of 3-4 sales advisors and acting as an intermediary between the team and the manager. Your role will involve overseeing daily operations, assisting with customer inquiries, and maintaining high levels of customer satisfaction.

Key Responsibilities:
Taking customer orders, often requiring a patient and methodical approach to ensure customers receive the right products for their needs.
Building and maintaining excellent customer relations, with a strong focus on delivering exceptional customer service.
Managing a team of sales advisors and ensuring they meet growth and customer satisfaction targets.
Adapting to changing workloads and priorities with a priority-focused approach.
Demonstrating attention to detail and resilience in managing workloads effectively.
Collaborating with a small, family-oriented, and friendly team to uphold a great team spirit within the department.
Utilizing Sage 50 experience (preferred but not required – training provided if necessary).
Identifying opportunities for internal progression within the company.