Customer Services - Complaints department

Job Description

We are currently supporting our National client who are looking for a team to support the complaints department.
Your job role will be to provide excellent customer service to customers who may not be happy about their orders. Therefore an understanding, empathetic approach whilst remaining professional is very important.
This position offers full time hours & an immediate start. You will be temporary for up to 12 weeks but this could turn into a permanent contract for successful candidates.
Your job role will include but not be restricted to:
• Taking inbound & making outbound calls to customers
• Escalating complaints to the next person efficiently gathering as much information as possible
• Be able to clearly relay any information over to the complaint handler or customer in a professional way
• Make the client feel comfortable & confident that you can help them whilst remaining calm

Key Information

Posted: September 19, 2023
Location: Hinckley, Leicestershire
Reference: 152669
Duration: This job comes with full time hours & an immediate start.
Hourly Rate: The pay rate for this position is £10.52 per hour
Working Hours: You will be required to work Monday to Friday 9am - 5pm
Closing Date: 20231016

Experience & Qualifications

• You will be excellent at providing customer service
• Be competent in using all computer systems
• Be reliable
• Empathetic
• Keep calm under pressure
• Have an excellent telephone manner
• Be a clear communicator
• Willing to learn
• Must be available to start immediately