Customer Services - Complaints department

We are currently supporting our National client who are looking for a team to support the complaints department.
Your job role will be to provide excellent customer service to customers who may not be happy about their orders. Therefore an understanding, empathetic approach whilst remaining professional is very important.
This position offers full time hours & an immediate start. You will be temporary for up to 12 weeks but this could turn into a permanent contract for successful candidates.
Your job role will include but not be restricted to:
• Taking inbound & making outbound calls to customers
• Escalating complaints to the next person efficiently gathering as much information as possible
• Be able to clearly relay any information over to the complaint handler or customer in a professional way
• Make the client feel comfortable & confident that you can help them whilst remaining calm