Customer service advisor - Complaints department

Job Description

Apply today for an immediate start working Monday to Friday – Hinckley

Experienced customer service advisor? Then we want to hear from you!

We have exciting opportunities to join our team supporting our National client within the customer services department based in Hinckley. Leicestershire. This position offers full time hours & an immediate start. You will be temporary for up to 12 weeks but this could turn into a permanent contract for successful candidates.

Working within the customer services department can be a challenging but rewarding role. We are looking for someone who can hit the ground running from the get go, someone who is great at communicating at all levels & someone with an empathetic approach.

Your job role will include but not be restricted to:

• Taking inbound & making outbound calls to customers
• Escalating complaints to the next person efficiently gathering as much information as possible
• Be able to clearly relay any information over to the complaint handler or customer in a professional way
• Make the client feel comfortable & confident that you can help them whilst remaining calm

Key Information

Posted: September 15, 2023
Location: Hinckley,Leicestershire
Reference: 152595
Duration: This work is full time Monday to Friday for the next 10-12 weeks. You will start off on a temporary contract with the opportunity of becoming a permanent member of staff.
Hourly Rate: You will be paid £10.52 per hour.
Working Hours: You will be working Monday to Friday - 9am - 5pm
Closing Date: 20231012

Experience & Qualifications

Please note to be a successful candidate you must meet the following:

• You will be excellent at providing customer service
• Be competent in using all computer systems
• Be reliable
• Empathetic
• Keep calm under pressure
• Have an excellent telephone manner
• Be a clear communicator
• Willing to learn
• Must be available to start immediately